What is the primary responsibility of the lead flight attendant during a medical call?

• A. Coordinate responses; request medical assistance; relay information to cockpit; manage passengers.
• B. Directly perform medical procedures without guidance.
• C. Only notify the captain and do nothing else.
• D. Leave the area to avoid panic.

Answer: (C)

During a medical call on board, the lead flight attendant acts as the on-scene incident commander. Their main role is to coordinate the whole response: gather and relay essential information, request medical assistance (onboard professionals or via ground medical support), and communicate with the cockpit to keep the flight crew informed and aligned on next steps. They also guide other crew members, manage passenger safety and calm, and preserve the medical area for whoever needs to respond. They should not perform medical procedures unless they are properly trained and authorized, and they should stay in a position to supervise the situation rather than wandering away or ignoring it. Simply notifying the captain without coordinating the follow-up actions would leave critical steps unfinished and could jeopardize safety.