What is the standard procedure for a passenger requesting an exit-row seat?

• A. Approve the passenger immediately without checking the door operation.
• B. Seat them in the exit row, then inform a supervisor.
• C. Check eligibility (height and ability to operate the door), re-seat if not eligible, and explain safety requirements.
• D. Offer upgrade payment to exit row.

Answer: (C)

The key idea is to verify eligibility before placing someone in an exit row. Passengers must be able to operate the emergency exit and meet physical requirements (such as height/strength and the ability to reach and manipulate the door). If they are eligible, the exit row can be assigned and you should provide a clear safety briefing about responsibilities and when to use the exit. If they are not eligible, they should be seated elsewhere, and you should explain the safety reasons for the restriction and provide the necessary briefing.

This approach ensures compliance with safety regulations and protects all passengers. Approaches that skip the eligibility check or rely on payment for an upgrade could compromise safety or fairness and are not appropriate.