What is the term for a record of a passenger's reservation information in a computer?

• A. Pitch
• B. Open-jaw trip
• C. Passenger name record (PNR)
• D. Open-skies policy

Answer: (C)

A passenger's reservation information stored in a computer is the passenger name record, or PNR. This digital file holds the traveler’s details and itinerary: names, contact information, flight segments with dates and airports, ticketing status, fare and payment data, seat assignments, and any special service requests. The PNR is created when a booking is made and is used by airlines and travel agents to retrieve and manage the reservation, often linked to a unique record locator used to pull up the booking quickly. Other terms here are not related to the reservation record: a pitch isn’t about bookings, an open-jaw trip describes a type of itinerary, and open-skies policy concerns aviation regulations.