Which term refers to the passenger’s reservation details stored electronically in a computer?

• A. Passenger name record (PNR)
• B. Paper ticket
• C. Open-skies policy
• D. Pitch

Answer: (A)

The term is the Passenger Name Record, the electronic reservation details stored in the airline’s computer systems. This record lives in the airline’s reservation system or a global distribution system and includes the traveler’s name, contact information, itinerary (flight numbers, dates, times), ticketing status, seat assignments, and any special requests. It’s what agents and check-in systems access to retrieve and manage a booking, make changes, or issue tickets. This is different from a paper ticket, which is a physical document, and it isn’t related to Open-skies policy or to the concept of pitch, which refers to cabin seat spacing rather than reservation data.